How we use your personal information

We only ask for the information needed to answer an enquiry, provide a quote, carry out electrical work, or meet our legal obligations.

Last updated: 12 August 2026

Who we are

Castle Electrical Services is responsible for the personal information described in this notice. You can contact us at info@castleelectricalservices.com, on 07814 840520, or by writing to Castle Electrical Services, Dudley, West Midlands.

Information we collect

When you use our enquiry form, email us, or call us, we may collect:

• your name and contact details;
• your company name, if you provide it;
• the service you are interested in;
• the details of your enquiry; and
• information needed to prepare a quote, arrange a visit, or complete work for you.

Our web server may also record technical information such as your IP address, browser, requested pages, and the date and time of a request. We use this information to keep the website secure and diagnose faults.

Why we use your information

We use personal information to:

• respond to enquiries and provide requested quotes;
• arrange, deliver, and follow up electrical services;
• maintain business, safety, and financial records;
• protect the website and investigate misuse; and
• comply with legal or regulatory requirements.

Depending on the circumstances, our lawful basis is taking steps at your request before entering into a contract, performing a contract with you, complying with a legal obligation, or our legitimate interests in responding to customers and operating a secure electrical-services business.

We do not use enquiry details for unrelated marketing, and we do not make automated decisions about you.

Who receives your information

We only share personal information where it is necessary. Recipients may include providers that host the website, deliver email, or support our IT; professional advisers; and public authorities where the law requires it. We do not sell personal information.

Some service providers may process information outside the UK. Where that happens, we require an appropriate safeguard recognised by UK data protection law. Contact us if you would like more information about a particular provider or safeguard.

How long we keep it

We keep enquiry and customer information only for as long as it is reasonably needed to answer the enquiry, provide and follow up the requested service, maintain necessary business records, and meet legal, tax, insurance, or dispute-resolution requirements. We then delete or securely dispose of it.

Cookies

This website may use cookies that are necessary for security, form handling, and site operation. It does not use advertising cookies or analytics cookies at the date shown above. We will update this notice and provide any required choices before introducing non-essential cookies.

Your rights

Depending on the circumstances, you may have the right to ask for a copy of your information, correct it, delete it, restrict its use, or receive it in a portable format.

You also have the right to object when we rely on legitimate interests.

To make a request, contact info@castleelectricalservices.com. We may need to confirm your identity before acting on it.

If you are unhappy with how we use your information, please contact us first so we can try to resolve it. You can also complain to the Information Commissioner's Office, the UK's data protection regulator.

Changes to this notice

We review this notice when our services, suppliers, or use of personal information changes. The date at the top shows when it was last updated.